What our Customers say...

Testimonials

SERVPRO saved the day. Their techs arrived within hours of a burst hot water tank that flooded two levels. The clean-up was thorough and professional. In the following days, they restored the walls and floors. It looks fantastic and the insurance claim was fast and easy.

— Beth K. in Poolesville , MD

The SERVPRO Kensington team from the office staff to the water mitigation team to the rebuild team and hardwood floor refinisher have been exemplary! After a pipe burst in our kitchen the team was on site within hours to start demo and drying. Within one month our entire basement was put back to its original finished state and the 1st floor hardwoods replaced and restored. Highly recommend this team. Special mention goes to Kenny, Omar, Alex and Orlando!

— Carol S. in Kensington, MD

Alexis and Justice came to install the fans and dehydrators. They were SUPER-nice and explained things well. They cleared out the damage and left things as tidy as possible. Alex was the one who came to pick up the equipment 3 days later. He was also very helpful. Thanks SERVPRO for all your help!

— Elaine C. in Wheaton, MD

Many thanks to Alex and Omar for responding promptly to my residence after a tree fell on my roof. They were on top of things from the start and helped get things moving in the right direction. Great teamwork and very professional.

The next day, Shaun and Edgar also did a fantastic job. They were polite, professional, and meticulous in cleaning up all of the debris in the room. Very satisfied!

— John N. in Kensington, MD

SERVPRO was recommended by my insurance company and I have been very happy with their work. Great communication, great follow up, and great employees. They call when they are on their way and show up at the time I'm told. Employees are polite, knowledgeable, efficient, and organized. I would recommend them to family & friends.

— Kayla M. in Clarksburg, MD

Erick and Justice were professional, thorough, and personable. They walked us through every step of the process and answered every question we had. They were on time and really put us at ease when they were able to mitigate all of the water damage quickly. Really top notch service and we are truly appreciative.

— Tim C. in Glenelg, MD

When my basement and lower level flooded SERVPRO was responsive and were able to get out to assess and repair the situation within a day.  It took a few days for all work to be complete, but that was explained.  We had called another company and was told it would be a week before someone could come assess.  No thanks, I don't even know what the situation would have looked like if we waited that long.  So thankful that SERVPRO was able to get out immediately to prevent potential further damage.

— Frances S. in Potomac , MD

Eric and Jury were very professional and explained the process.

— Francine W. in Damascus , MD

"I was very pleased with the work done by SERVPRO this week. Alex Urita, the crew chief, was both knowledgeable and creative in working successfully with several unusual features of the job. Alex and his crew steadily worked hard, long days. The bonus was that through it all Alex was very thoughtful and pleasant to work with."

— Carolyn L. in Olney, MD

As an Insurance agent, it's always a pleasure having SERVPRO help our customers with water damage and property restoration claims. Keep up the great job!

— Antonio T. in Germantown, MD

SERVPRO did a fantastic job for me and my family. We had water damage and a lot of mold that needed remediated. SERVPRO team came in and remediated the mold, dried everything out, great team. They were courteous and professional, using chemicals safe for my children. Once the mold was remediated they came in and also did the remodeling. I can't say enough about the teams they used, fantastic folks. Painting was phenomenal, they are very good at their business! My floors look great and they were able to put things back together for us in a timely manner. I highly recommend this team from Poolsville/Clarksburg/Damascus!

— Blackmore in Gambrills, MD

I had the pleasure of working with Ingrid. This team is very responsive and professional every step of the way. I would recommend this company to anybody in need of restoration needs.

— Rosenfeld in Potomac , MD

The team is very responsive to appointments. Ingrid Mejia is super amazing and told me the facts about what it would take to fix the mold in both bathrooms of this townhouse that I am renting. Sometimes, we do not like hearing the bad things. Her team is very honest and transparent. I would recommend them to anyone who needs help.

— Schlothauer in Reston, VA

Amazing customer service!!! We had a flood in our basement and was so horrible! SERVPRO came by and helped me out from the beginning to end with no difficulties. I am very satisfied with their service and would highly recommend them to anyone.

— Crystina M. in Silver Spring , MD

Great service, polite, job well done.

— Winovich in Olney, MD

Alex and team were great! Respectful, cautious, and on time.

— Briggs in Herndon, VA

I called at ten o'clock P.M. and they were here by eleven with smiles on. The service was terrific. Thank you.

— Meg in GERMANTOWN, MD

No recommendations to help their performance. Wonderful staff- greatly helpful.

— Nicole in ROCKVILLE, MD

Team was flexible with times for various appointments and called ahead to advise of arrival times.

— Robert in OLNEY, MD

I think they did a pretty good professional job. So impressive. I feel satisfied.

— Harrell in FREDERICK, MD

No additional recommendations. The 2 people from Servpro were both competent and compassionate, caring about property and us as the owners. I am very grateful for thier help and concern. Thank you!

— Carole in WASHINGTON, DC

Excellent knowledge base and service.

— Darlene in GAITHERSBURG, MD

Great service, well informed.

— James in GERMANTOWN, MD

Frankly, your staff was very professional and exceded my expectations. Great Job!

— Christa in VIENNA, VA

Very professional and pleasant to have in our house.

— Andrew in MONROVIA, MD

Very easy to work with and cooperative.

— Mangala in GAITHERSBURG, MD

I would like to thank all who were involved with this incident; they made a bad situation bearable. The professionalism, work ethic and courteous service were exemplary. THANK YOU!!!

— Charles in DAMASCUS, MD

Very pleased. Thank you.

— Betty in DICKERSON, MD